Look, can we talk honestly for a minute?
I run a storage unit facility. And frankly, I’m sick of seeing my competitors pull the same old tricks. You’ve seen the ads, I’m sure. The giant banners. The radio jingles. “FIRST MONTH FREE!” It’s everywhere.
And why not? It sounds amazing. Your brain immediately goes, “Heck yeah, free is for me!” I get it. I’d be tempted too.
But here’s the thing nobody in my industry wants to say out loud: that “free” unit is rarely ever free. In fact, it can often be the most expensive unit on the lot.
Let me break down how this works, from the inside.
The Psychology of “Free”
They aren’t giving you a free month because they’re nice guys. They’re doing it because they know a secret about human nature: we hate moving stuff. Once you’ve spent your entire weekend hauling your couch, your old tax records, and your kid’s entire Lego collection into a 10×10 space, you are done. The thought of doing it all again in 30 days just to save a few bucks is exhausting.
They are banking on your future laziness. And honestly? It’s a pretty safe bet.
So, what happens after that sweet, sweet free month is over? This is where the trap snaps shut.
The Hidden Costs They Don’t Mention on the Pretty Sign
I’ve had customers come to me, fuming, after dealing with these places. Here’s what they often find out too late:
- The Sticker Shock. Month two rolls around, and your bill arrives. Suddenly, the rate is $50, $60, or even $70 more than what other facilities charge. That “free” month wasn’t a gift; it was a loan. And you’re paying it back with interest for the rest of your rental.
- The Fee Ambush. You show up, keys in hand, ready to move in. Then the manager hits you with it. “Okay, so that’s just the $45 administration fee, the $20 lock-purchase fee (gotta be ours!), and the $50 security deposit.” Your “free” move-in just cost you over a hundred bucks. Feels gross, doesn’t it?
- The Mandatory “Protection” Racket. This is the big one. Insurance is a good idea. But shady outfits will tell you that you must buy their insurance plan for $25 or $30 a month. They present it as non-negotiable. What they don’t tell you is that a simple call to your renter’s insurance company can often add a storage rider for like five bucks a month. They’re profiting from your lack of knowledge.
How to Not Get Played
You don’t need a law degree to avoid this. You just need to be a little bit of a jerk on the phone. And that’s okay! Protect your wallet.
Here’s your script. Copy it down.
- Call them: Don’t just click “Book Now” online.
- Ask this, word for word: “What is the regular monthly price that will kick in after the promotional period?” If they dodge, you hang up. Simple as that.
- Then ask this: “Can you please list for me, right now, every single fee I will have to pay today to get the keys? I want a total move-in cost, excluding the first month’s rent.” Make them list every dime.
- And for the knockout punch: “What are the exact requirements for insurance? Am I locked into your plan, or can I provide proof of my own?”
An honest place will answer these questions immediately and clearly. A dishonest one will stammer, get vague, or try to change the subject.
How We Do It
Let me tell you how we handle it at Storage One Hubert. Yeah, we run specials too. I’m not a charity. But I am a neighbor.
When you call me, here’s my script: “Hi, thanks for calling. We do have a first-month-free special going on. Just so you can budget properly, I want you to know the standard monthly rate after that is [Your Real Price]. There is a one-time admin fee of [Your Fee], and we do require insurance, but you’re welcome to use your own provider if you have it. We just need a proof of insurance form.”
Boom. Transparent. No surprises. I’d rather you come to me because you trust me, not because you fell for a trick.
I want you to stay for years, not flee after one month feeling scammed.
So go ahead, chase that deal. But go in with your eyes open. Ask the tough questions. If you get a bad vibe, listen to it. Your gut is smarter than a flashy sign.
And when you’re ready for a place that treats you with respect, you know where to find us. Storage One Hubert. We’ll be here, no games attached.













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